Welcome to Hillcrest Animal Hospital! Here you'll find everything you need to know for your pet's first appointment with our Bartlett (Memphis) vets.
Your First Visit: What to Expect
Knowing what to expect and how to be prepared for your first visit to our veterinary hospital will make the process quicker and more pleasant for both you and your pet. During your first appointment, our team will get to know you and your pet, and we'll welcome you into the Hillcrest Animal Hospital family!
Step 1: Get Settled
Please arrive about 10 minutes early for your first appointment with us so that you can fill out a New Patient Form for your pet. If you'd like to save a bit of time, you can complete this form online.
Step 2: Meet Your Vet & Talk About Your Pet
After you and your pet have been introduced to your vet, we'll take you into an examination room where we'll review the history and habits of your pet and will discuss your goals for your pet's care. During this step, you can ask as may questions as you want... we'll take the time to answer.
Step 3: 'Nose to Tail' Exam
The next step in getting to know your pet is a full 'nose to tail' exam. Your vet will thoroughly examine your pet’s skin, coat, eyes, ears, mouth and nose, as well the legs, joints, abdomen and anal sac.
The vet will use a stethoscope to listen to your pet’s heart and lungs, and older pets may also have blood tests to check their kidneys, liver and other internal organs.
If your pet is due for any vaccinations or laboratory work, we will also take care of these needs during this appointment.
- Should I call ahead to book an appointment?
Yes, it always is best to book an appointment ahead of time to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact our clinic nearest to you right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please call us as soon as possible so that we can offer the space in our schedule to other patients.
We don't have a cancellation penalty, but ask that you do your best to respect the schedules of our veterinary team. Thanks!
- What types of payment options are available?
Payment will be due at the time of the appointment and can be made by cash, check, debit card or credit card.
- What types of animals do you treat?
We take care of all small domestic pets such as dogs, cats, birds and rodents.
- What methods of payment do you accept?
We accept payment by debit card, credit card (VISA, MC, AMEX) and cash. All services require payment and unfortunately we do not offer payment plans or delayed billing.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and speciality food your pet needs either via our online store or our in-house pharmacy.
- How do I reorder food and prescriptions?
You can refill food or medication prescriptions through our online store, or by calling our office.
Food orders should include brand, bag size.
Medication refills should include the name, strength and quantity of the medication. Your pet must be a current patient.
- Do you offer grooming services?
Yes! Our experienced groomers provide professional grooming services right here in our animal hospital. From cuts to help your pet deal with the summer heat, to flea control treatments and nail trims, we offer everything your pet needs to stay clean, healthy and cuter than ever!
- Do you offer pet boarding services?
Yes, we offer boarding services for both dogs and cats.