Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Position Overview: The Kennel Assistant supports and adds value to an efficient organization dedicated to quality care and exceptional service. This position supports veterinarians and technicians in their daily tasks by cleaning and maintaining equipment; feeding, exercising, restraining and handling pets.

Essential Functions:

• Provides compassionate care to pets
• Feeds animals as prescribed by the attending Veterinarian or as the owner has requested; records appetites; water intake, as well as fecal and urine production
• Recognizes and reports any unusual conditions or abnormal behaviors and monitors pets for signs of distress or disease.
• Assists Veterinarians and technicians with pet restraint
• Maintains the cleanliness of the hospital each day; cleans equipment and facilities using chemicals and supplies; ensures the safe use of chemicals
• Follows a regular schedule for cleaning and sanitizing all cages, runs, wards, and related areas; changes litter boxes and food/water bowls
• Completes the weekly and monthly chore list to maintain hospital cleanliness, equipment, and the overall appearance of the hospital
• Correctly prioritizes tasks
• Maintains laundry for the kennel and hospital
• Provides patients with fresh, clean bedding when appropriate
• Walks patients according to schedule
• Understands and carries out oral and written directions
• Performs other duties as assigned
• Remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions.
• Learn and understand our services and health recommendations and be able to clearly communicate these to clients.
• Be able to deal with difficult and/or aggressive patients in an effective manner meanwhile keeping yourself, the pet, and co-workers safe
• Performs other duties as assigned by Manager.

Competencies:

• Organization
• Multitasking
• Communicating

Qualifications:

• High school diploma or GED
• Some experience working at a kennel or animal hospital preferred
• May consider an equivalent combination of education, certification, training, and/or experience

Position Requirements:

• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Must be flexible with scheduling and able to work weekends, overnights and holidays
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion
• Depending on functional area of assignment, tasks may include standing for long period of times/walking
• May involve some stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Hillcrest Animal Hospital in Bartlett, Tennessee (near Memphis) is seeking a full-time veterinarian to join our team, working a minimum of 12 shifts per 4 weeks with a full-time benefits package. 

We are a flourishing practice with a talented support staff that enjoys addressing our patients’ needs with an Abaxis suite, digital radiology, ultrasound, Tonopen, doppler bp unit, therapeutic laser, stem cell therapy equipment and much more.  A radiologist visits as needed to perform ultrasounds and echocardiograms.  Our large surgical suite is equipped for both orthopedic and soft tissue surgery.  There are nearby emergency clinics and a specialty clinic to take care of all of your referral needs.   

With our collaborative team of DVMs, access to high quality, extensive patient-side diagnostics and a skilled support staff team, Hillcrest is proud to be a PetVet Care Centers Recent Graduate Certified Hospital. This program allows new grads to learn from experienced Doctors who enjoy mentoring, and teaching. This provides unbeatable opportunities for one-on-one training in surgery/dentistry, access to a broad network of boarded specialists, personalized check-ins, and more! 

What can we offer experienced candidates?

• A flexible schedule involving 12 shifts per 4 weeks with full benefits for a minimum base salary of $130,000 and negotiable production based bonuses
• Travel reimbursement for non-local candidates who would like to get to know our amazing town prior to committing to a move or who would prefer to maintain a home in a different city is available
• Experience Life Bonus
  • Additional non-production based annual bonus aimed at helping you live your best life!  Can be used for childcare, personal development, fitness memberships, travel

Industry Leadings Benefits: 

• Full coverage health insurance: because even superheroes need a safety net!
• Vision, Dental and Life insurance options available ($50K life insurance at no cost to employee)
• 401K with discretionary employer contribution: securing your future while you save the world, one pet at a time.
• Paid Time Off (PTO): recharge your batteries and come back ready to conquer the veterinary universe!
• AVMA professional liability insurance: safeguarding against unexpected setbacks
• Generous Continuing Education (CE) allowance: empowering you to stay at the forefront of veterinary care!
• Additional PTO for CE: because you *need* a day off to attend training sessions.
• VIN & Plumbs membership: your secret library to decode the mysteries of veterinary medicine.
• Reimbursement for memberships and license fees: because investing in your brilliance shouldn't empty your pockets! 
• Pet care discounts: extending the love to your furry friends
• Partner discounts: enjoy discounts at Target, Best Buy, AT&T, Disney World and much more!
• Outstanding 3rd party Relocation Assistance available

Recently named one of Time Magazine's 100 Greatest Places of 2021, Memphis is an excellent place to enjoy a healthy work-life balance. Plenty of outdoor attractions and Beale Street, Graceland, world-famous barbecue restaurants, several craft breweries and the Memphis Zoo are all convenient to Hillcrest.  The cost of living is low.  Our arts and music scene is vibrant and growing!  Learn more at https://wearememphis.com

To be connected with the Hillcrest team, contact Leslie Lynette, RVT, CVPM at LLynette@petvetcarecenters.com.

#LI-LL1

Position Overview: The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

Essential Functions:

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Competencies:

• Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
• Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
• Communication – uses effective and appropriate methods of interacting with others
• Team Orientation – works cooperatively with the team to address tasks and accomplish goals
• Dependability – demonstrates responsibility in completing all job tasks
• Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
• Energy and Productivity – completes tasks quickly and thoroughly without prompting
• Time Management – manages time and prioritizes work tasks effectively
• Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
• Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment

Qualifications:

• High school diploma or equivalent
• One or more years' experience in a veterinary environment successfully performing all of the duties of this position
• Vet Tech (VTNE) Certification preferred
• Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
• May consider an equivalent combination of education, certification, training, and/or experience

Position Requirements:

• Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
• Ability to restrain animals, fill prescriptions, and monitor sedation procedures
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
• Must be flexible with scheduling and able to work some weekends and holidays
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.